Rushmaid Customer Terms of Service

1. Acceptance of These Terms

By creating an account, requesting a quote, booking a cleaning, using the Rushmaid website or mobile app, communicating with Rushmaid, or paying for a service, you agree to these Terms, the Privacy Policy, and any service-specific rules shown during booking.

If you do not agree, do not use Rushmaid or book services through Rushmaid.

2. Rushmaid's Role

Rushmaid provides a technology, booking, payment, customer support, and quality-support platform that helps customers request residential and related cleaning services from independent cleaning service providers ("Service Providers").

Service Providers are independent contractors, not employees of Rushmaid. Rushmaid may provide booking tools, pricing estimates, dispatch support, customer communications, payment collection, issue resolution, and re-clean coordination, but Service Providers control the manner and means of performing the cleaning, subject to applicable law, customer instructions, safety requirements, and Rushmaid platform standards.

Rushmaid does not guarantee that every requested appointment, cleaner, arrival time, or add-on will be available.

3. Eligibility and Account Responsibilities

You must be at least 18 years old and legally able to enter into a contract. You agree to provide accurate account, address, access, payment, and service information.

You are responsible for all activity under your account, including bookings made by anyone using your login or payment method.

4. Services Offered

Rushmaid may allow customers to request cleaning services including, without limitation:

Rushmaid does not perform window-only jobs unless expressly approved in writing. Window cleaning may be available only as an add-on to a regular cleaning service.

• Standard cleaning
• Deep cleaning
• Move-in or move-out cleaning
• Post-construction cleaning
• Airbnb or short-term rental turnovers
• Add-on services such as oven, refrigerator, balcony, interior window add-ons, or other approved extras

5. Service Scope and Limitations

The exact service scope depends on the service type, home condition, selected add-ons, time available, access, safety, and the information provided at booking.

Unless expressly included in the booking, services do not include:

Service Providers may decline or stop work if a home is unsafe, materially different from the booking description, or contains conditions outside the booked scope.

• Biohazards, bodily fluids, mold, pest infestation, animal waste, hoarding conditions, needles, or hazardous materials
• Heavy lifting, moving large furniture, climbing beyond safe reach, exterior work, or unsafe ladder work
• Professional remediation, construction cleanup beyond the booked scope, carpet extraction, grout restoration, or specialized trade work
• Organizing personal items beyond ordinary tidying unless expressly approved
• Cleaning areas that are unsafe, inaccessible, locked, or not disclosed

6. Customer Responsibilities

You agree to:

If the Service Provider cannot access the property, is delayed by missing access instructions, or cannot work safely, Rushmaid may charge a lockout, waiting-time, cancellation, or minimum-service fee shown in the app or communicated before the appointment.

• Provide accurate bedrooms, bathrooms, square footage, home type, condition, and access details
• Provide safe access to the property at the scheduled time
• Provide running water, electricity, working air conditioning or ventilation where reasonably necessary, and safe working conditions
• Secure valuables, cash, jewelry, firearms, medications, sensitive documents, and fragile or irreplaceable items
• Keep pets secured unless otherwise agreed
• Tell Rushmaid in advance about parking requirements, building rules, elevator reservations, gate access, concierge procedures, alarm systems, and special instructions
• Treat Service Providers and Rushmaid staff respectfully
• Not harass, discriminate against, threaten, or abuse any Service Provider or Rushmaid representative

7. Quotes, Pricing, and Changes

Prices shown during booking are based on the information available at the time of quote. Price may be affected by property size, number of bedrooms and bathrooms, service type, condition, add-ons, location, building access, parking, short-term rental turnover needs, post-construction condition, luxury/high-rise access requirements, and other disclosed factors.

If the property is materially larger, dirtier, more cluttered, more complex, or different from the booking information, Rushmaid may request customer approval for an additional charge before the extra work is performed. If approval is not provided, the Service Provider may perform only the originally booked scope or may stop service if the job cannot reasonably be completed as booked.

Parking fees, valet fees, tolls, building fees, or other access costs may be charged to the customer when applicable.

8. Payment Authorization

You authorize Rushmaid or its payment processor to charge your payment method for:

You agree not to bypass the Rushmaid platform by paying a Service Provider directly for a Rushmaid booking, add-on, future appointment, or related service introduced through Rushmaid.

• The booked service
• Approved add-ons or scope changes
• Taxes and processing charges where applicable
• Tips selected by you
• Parking, access, cancellation, waiting-time, lockout, no-show, or late-change fees where applicable
• Unpaid balances from prior bookings

9. Cancellations, Rescheduling, and Lockouts

Rushmaid may allow cancellation or rescheduling through the app, website, or support channels. Fees may apply for late cancellations, same-day changes, lockouts, no access, or failure to provide required parking or building entry.

Unless a different cancellation policy is shown at checkout or required by law, the standard cancellation policy is:

Rushmaid may choose to waive or reduce a cancellation fee case by case, including for emergencies, severe weather, documented building access issues outside the customer's control, or other circumstances Rushmaid determines are reasonable.

Rushmaid may also cancel, reschedule, or reassign an appointment due to cleaner availability, safety, weather, payment issues, inaccurate booking information, or circumstances outside Rushmaid's reasonable control.

• More than 24 hours before the scheduled arrival window: customer may cancel for a full refund or booking credit
• Within 24 hours before the scheduled arrival window: customer may receive a 50% refund or booking credit, and Rushmaid may retain 50% as a late-cancellation fee
• Same-day cancellation, lockout, no access, wrong address, denied entry, or failure to provide required building/parking access after the Service Provider has been dispatched: no refund may be issued

10. Rushmaid Guarantee and Re-clean Process

Rushmaid wants customers to be satisfied and will make a good-faith effort to resolve legitimate service issues.

To request support, you must contact Rushmaid within 24 hours after service completion, describe the issue, and provide photos or other reasonable evidence when requested.

Rushmaid's first remedy is usually a re-clean or touch-up of the missed areas. To qualify for a re-clean, you must provide reasonable access within the time window offered by Rushmaid and the issue must relate to the booked scope.

Re-cleans, credits, or refunds may not be available when:

Refunds are discretionary unless required by law. Where a valid complaint is confirmed, Rushmaid may offer a re-clean, credit, partial refund, or other resolution. Unless required by law, Rushmaid's first remedy is a re-clean, and any refund or credit for a standard service issue will generally be capped at 20% of the applicable base service price, excluding tips, parking, access fees, and taxes. If the customer already received a discount, Rushmaid may consider that discount when determining any additional refund or credit.

• The issue relates to work outside the booked scope
• The customer prevented completion or did not provide access
• The home condition was materially different from the booking information
• The customer declined a recommended upgrade, added time, or scope change
• The issue was not reported within the required time
• The area was re-used, altered, or cleaned by someone else before Rushmaid could inspect or re-clean
• The complaint is based on ordinary wear, pre-existing damage, permanent staining, mold, hard water, corrosion, construction residue, or conditions requiring specialized services

11. Damage, Missing Items, and Claims

You must report any alleged damage, breakage, or missing item within 24 hours after service completion, with photos, receipts, documentation, and a description of the issue. Rushmaid may deny claims that are late, unsupported, inconsistent, caused by pre-existing conditions, or not reasonably connected to the service.

Rushmaid is not responsible for ordinary wear and tear, pre-existing damage, unsecured valuables, fragile or improperly mounted items, unstable furniture, loose fixtures, faulty appliances, damaged surfaces, or items the customer failed to identify as fragile or off-limits.

You agree to cooperate with any reasonable review, insurance process, or investigation.

12. Customer Non-Solicitation and No Platform Bypass

Rushmaid invests in marketing, booking technology, customer support, cleaner vetting, dispatch, and service coordination. You agree that for 12 months after your last Rushmaid booking, you will not knowingly solicit, hire, book, or pay outside the Rushmaid platform any Service Provider introduced to you through Rushmaid for cleaning or related home services.

This restriction does not prevent you from hiring a person or company you knew independently before Rushmaid introduced them, as long as you can reasonably document that prior relationship.

If you violate this section, Rushmaid may seek damages, injunctive relief, attorney's fees where permitted, and any platform introduction or referral fee disclosed by Rushmaid or allowed by law.

13. Communications Consent

You agree that Rushmaid, its representatives, and its service providers may contact you by phone, SMS/text, WhatsApp, email, push notification, in-app message, or other communication methods for booking, support, account, marketing, payment, quality, and service-related purposes.

Message and data rates may apply. You may opt out of promotional messages, but Rushmaid may still send transactional or service-related communications.

14. Reviews, Photos, and Content

You may submit reviews, comments, photos, messages, or other content. You agree that your content must be truthful, lawful, and not abusive, defamatory, discriminatory, or infringing.

You grant Rushmaid a non-exclusive, royalty-free license to use customer-submitted reviews, feedback, before-and-after photos, and related content for service, quality, training, support, marketing, and operational purposes, subject to the Privacy Policy and applicable law.

Service Providers may take limited photos for proof of condition, scope issues, before-and-after documentation, complaint review, or quality support. Photos should avoid sensitive personal information whenever reasonably possible.

15. Prohibited Conduct

You may not:

• Use Rushmaid for illegal, unsafe, abusive, discriminatory, or fraudulent purposes
• Misrepresent property size, condition, access, or service needs
• Circumvent pricing, payment, or platform rules
• Harass, threaten, discriminate against, or abuse Service Providers or Rushmaid staff
• Ask Service Providers to perform unsafe, illegal, or out-of-scope work
• Interfere with the app, website, payment systems, or platform security
• Copy, scrape, resell, or misuse Rushmaid data, pricing, customer lists, provider information, or platform content

16. Suspension and Termination

Rushmaid may suspend or terminate your account, cancel bookings, refuse service, remove discounts, or restrict platform access if you violate these Terms, fail to pay, abuse staff or Service Providers, submit false claims, create unsafe conditions, or misuse the platform.

17. Promotions, Discounts, and Loyalty Tiers

Rushmaid may offer promotional codes, automatic loyalty discounts, customer tiers, credits, or special pricing. Promotions may expire, may be limited to certain customers or services, and may not be combined unless Rushmaid expressly allows it.

If a manual promotion provides a larger discount than an automatic tier discount, Rushmaid may allow the larger discount at checkout, subject to the promotion rules shown in the app.

18. App Availability and Updates

Rushmaid may update, modify, suspend, or discontinue any part of the app, website, pricing tools, loyalty program, scheduling tools, or service availability at any time. Rushmaid is not liable for temporary downtime, errors, delays, or unavailable features.

19. Disclaimers

Except as expressly stated in these Terms, Rushmaid provides the platform and related services "as is" and "as available." Rushmaid does not warrant that the app, website, booking system, Service Providers, or services will be uninterrupted, error-free, or meet every expectation.

Some jurisdictions do not allow certain disclaimers, so some of these disclaimers may not apply to you.

20. Limitation of Liability

To the maximum extent permitted by law, Rushmaid will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.

To the maximum extent permitted by law, Rushmaid's total liability for any claim related to a booking, service, app use, or these Terms will not exceed the amount you paid for the specific booking giving rise to the claim.

This limitation does not limit liability that cannot legally be limited.

21. Indemnification

You agree to indemnify and hold harmless Rushmaid, its owners, managers, employees, contractors, representatives, and affiliates from claims, losses, damages, liabilities, costs, and expenses arising from your violation of these Terms, misuse of the platform, unsafe property conditions, inaccurate booking information, direct hiring or platform bypass, or violation of law.

22. Dispute Resolution, Arbitration, and Class Action Waiver

Please review this section carefully. It affects your legal rights.

Before filing a claim, you agree to contact Rushmaid through the app, website, or support email listed on your account and try to resolve the dispute informally for at least 30 days.

If the dispute is not resolved informally, you and Rushmaid agree that disputes will be resolved by binding individual arbitration, except that either party may bring an individual claim in small claims court if permitted.

The arbitration will be conducted in Miami-Dade County, Florida, unless the parties agree otherwise, under the Consumer Arbitration Rules of the American Arbitration Association or another arbitration forum agreed by the parties. The arbitrator may award the same individual relief a court could award, but may not conduct a class, collective, consolidated, or representative proceeding.

You and Rushmaid waive the right to a jury trial and agree to bring claims only on an individual basis, not as a class member, class representative, private attorney general, or in any consolidated proceeding.

23. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Subject to the arbitration provision, courts located in Miami-Dade County, Florida will have exclusive jurisdiction for disputes that may be brought in court.

24. Changes to These Terms

Rushmaid may update these Terms from time to time. Updated Terms may be posted in the app, on the website, or sent by email or other notice. Continued use of Rushmaid after updated Terms become effective means you accept the updated Terms.

25. Contact